Refund Policy
Last updated: October 8, 2026
About this page: a plain-English refund policy, not jurisdiction-specific legal advice. Have it reviewed independently before relying on it formally.
How refunds work
We want choosing IPTV Quebec to feel safe. This page explains when a refund applies to the Free 24-Hour Trial and to our plans (1 Month, 3 Months, 6 Months, 12 Months).
Trial
No payment is taken for the Free 24-Hour Trial. If our system prevented you from using it, tell us and we will sort it out.
When a refund applies
If we fail to deliver a working service and cannot fix it, you are refunded, provided you tell us within 7 days of purchase.
Requests based on streaming quality are handled case by case after we have tried to solve the issue with you.
Exceptions
- Change of mind after using a large part of the plan
- Problems caused only by your own internet connection or device
- Accounts suspended for breaking the Terms of Use, such as sharing a login
Requesting a refund
Send your order email and a short description of the problem through the contact page.
When you get your money back
Once approved, the refund is sent to your original payment method, usually within several business days.
Changes
We may update this policy; the date above shows the current version. See also the Terms of Use.